Frequently Asked Questions

Everything you need to know about our repair services, pricing, and process. Can't find your answer? Call us directly.

General

We are located at Shop No 4, Building No 4, Asha Vihar Society, Hendre Pada Road, Badlapur (West) — 421503. We are very close to Badlapur Railway Station, easily accessible by road.
We are open Monday to Saturday, 9:00 AM – 8:00 PM. We are closed on Sundays. You can also WhatsApp us any time and we'll respond as soon as we can.
Yes! We offer on-site service at your home or office in and around Badlapur. Call or WhatsApp us to schedule a visit. Drop-off at our store is also welcome.

Pricing & Payment

Yes, absolutely free. We diagnose your device at no cost and provide you a detailed quote before starting any repair. If you choose not to proceed, there is no charge whatsoever.
Our policy is simple: No Fix = No Fee. If we are unable to repair your device, you will not be charged for the repair work. We will return your device as received.
We accept cash, UPI (Google Pay, PhonePe, Paytm), and bank transfer. Payment is due upon collection of your repaired device.
Screen replacement typically starts at ₹1,800+ depending on your laptop model and screen size. We source genuine or OEM-grade panels. Contact us with your exact model for an accurate quote.

Repair Process

Most repairs are completed same day or next day. Complex motherboard or data recovery jobs may take 2–3 days. We'll keep you updated throughout.
Just bring your laptop (or device) and its charger. You don't need to bring cables, bags, or peripherals unless the problem is related to them.
Yes. Most hardware repairs and parts come with a 30–90 day warranty depending on the service. Software services (virus removal, OS install) come with a 15-day warranty. Details are provided at the time of collection.

Data & Privacy

Absolutely. We treat your data with the highest level of care and confidentiality. We only access files necessary for diagnosing the issue. We never share or copy personal data.
In many cases, yes. We have successfully recovered data from physically damaged, logically corrupted, and accidentally formatted drives. Success depends on the extent of damage. We'll assess the drive and let you know the prognosis before proceeding.

Digital Services

Most business and brand websites are ready in 7–14 days from the time we receive your content (logo, text, images). Complex e-commerce or custom-design sites may take 3–4 weeks. We'll give you a firm timeline upfront before any work begins.
Our website packages include design, development, mobile-responsive layout, basic SEO setup, contact form, domain & hosting guidance, and 30 days of free post-launch support. You own the website completely — no ongoing lock-in fees from us.
Yes. We build websites with easy-to-use CMS (like WordPress) so you can update content, add blog posts, or change images without any coding knowledge. We also offer an affordable monthly maintenance plan if you'd prefer we handle updates for you.
Yes! We build AI assistants that connect to your WhatsApp Business account or website chat, answer customer enquiries 24/7, and even book appointments automatically. The assistant is trained on your specific business — products, services, pricing, and FAQs. It typically goes live in 1–2 weeks.
Website design starts from ₹18,000 for a professional business website. Web applications start from ₹45,000, mobile apps from ₹60,000, and AI services from ₹12,000/month. Every project is quoted individually based on your requirements — contact us for a free estimate with no obligation.

Brands & Devices

We service all major laptop and desktop brands — HP, Dell, Lenovo, Acer, Sony, Samsung, Toshiba, Compaq, and Apple MacBook. We also repair custom-built PCs.
Yes. We repair MacBook Pro, MacBook Air, and Mac Mini — battery replacement, screen repair, keyboard, and hardware diagnostics. Contact us with your specific MacBook model for more details.
Yes! Beyond hardware repair, we offer a full range of digital services — website design, web applications, mobile apps, and AI integration. Whether you're a small business or a startup, we can help you build your digital presence. Get in touch to discuss your project.

Still Have Questions?

Call, WhatsApp, or drop in — we're happy to help with any query about your device.